minhanh070196

• Bridged the gap between user needs, business objectives, and product development to deliver impact product experiences across web and mobile platforms. • Developed the Birdeye mini app on Telegram, driving innovative user engagement through streamlined product features. • Managed the development of the Birdeye mobile app, overseeing end-to-end processes to ensure alignment with business goals and user expectations. • Collaborated with vendors to build and implement an eKYC process, optimizing user onboarding and compliance workflows. • Conducted in-depth user research and journey mapping to identify user needs, pain points, and opportunities for product optimization. • Analyzed qualitative and quantitative data to uncover insights, enhancing product-market fit and user experience. • Researched and identified solutions for collecting user feedback, enabling data-driven insights to inform product development strategies. • Designed high-fidelity wireframes, user flows, prototypes, and specifications, ensuring seamless translation into intuitive user interfaces. • Worked closely with UI/UX designers and engineers to align designs with technical requirements and deliver robust implementations. • Facilitated smooth collaboration between design and development teams in agile processes, ensuring successful feature rollouts and adoption. • Leveraged expertise in crypto markets and financial analysis to inform product strategies and stay ahead of industry trends. • Monitored the latest innovations in crypto and data visualization, integrating cutting-edge solutions into product development. • Advocated for a user-centric approach throughout the product development life cycle, prioritizing user needs in all decisions.

• Work with the technical leader to create a work breakdown and estimate each work package. • Work with Technical Leader to analyze high-level requirements and produce the App high-level design • Developed and implemented solutions on the Reapit platform for clients including GODDARD CONSULTING GROUP, Title Guardian, The Letting Hub, and Prospect, ensuring tailored PropTech functionalities. • Collaborated with UK-based Product Owner to drive the development of BuyerAlerts, aligning features with market demands and client expectations. • Analyzed high-level requirements to produce comprehensive app designs and technical specifications for PropTech solutions. • Designed mockups, diagrams, and proposals using company templates to confirm project scope and demonstrate technical capabilities to clients. • Clarified and validated client requirements, enabling accurate estimation and pricing by technical teams. • Gathered detailed requirements through close client collaboration, providing consultancy to finalize feature specifications. • Conducted cost-benefit analyses to recommend optimal solutions based on schedule, risks, and constraints in PropTech projects. • Created documentation, including FRD, product backlogs, user stories, and requirements change logs for agile and hybrid projects. • Facilitated cross-functional collaboration with technical leaders, developers, and testers to ensure alignment on feature requirements. • Guided testers on feature requirements and acceptance criteria, ensuring high-quality deliverables. • Maintained bug logs to track and resolve issues, upholding product quality standards. • Hosted weekly online meetings with UK clients to update project status, validate requirements, and discuss changes. • Partnered with production teams to manage project schedules, quality, and mitigate risks in PropTech solution delivery. • Supported technical partners to resolve issues and ensure seamless project execution.

• Led as second-in-command, mentoring new team members on analyzing and utilizing the Archibus system for PropTech applications. • Drove project advancement, ensuring timely delivery and quality for property management solutions. • Compiled and analyzed customer requirements to deliver optimal solutions for Archibus software in PropTech contexts. • Produced system specification documents (SRS), use cases, test cases, and workflows tailored to property management and operational processes. • Facilitated meetings to align teams and share professional insights, enhancing project outcomes. • Participated in User Acceptance Testing (UAT), tracking and resolving issues to ensure system reliability. • Supported end-user training and go-live activities for Archibus deployments at sites like Goldmark City, Gold Seasons, and Que Vo III Industrial Park. • Implemented Archibus, an Integrated Workplace Management System, to streamline property management operations across multiple sites.

• Measured and tracked the impact of new features to deliver optimal user experiences. • Created solution design specifications (SDS), use cases, test cases, and workflows for operational, production, and logistics processes. • Designed API mapping documents and participated in data flow testing with customer systems. • Developed process solutions using BPMN, tailored to operational and system requirements. • Supported business teams with data requests and actionable insights. • Built reporting features based on operational requirements. • Analyzed company data to provide actionable insights for decision-making. • Designed mockups, features, and logic for mobile apps (Kerrier Mobile, Kerry Express, KES Mobile, Kerry Scanner) and web features using Lucid Chart and Marvel.