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General Principles

Purpose and Principles of the Website www.itworks.asia

Purpose

itworks.asia is a website that provides online IT recruitment services for employers through recruitment posting accounts.

itworks.asia is built to provide maximum support for candidates who wish to explore or apply for online IT-related jobs.

The mission of itworks.asia is to become a trusted platform and a bridge connecting candidates and employers.

Principles

The website itworks.asia is operated and managed by AnyWork Co., Ltd.. Members of the website include candidates and employers conducting lawful activities officially recognized by itworks.asia and permitted to use the website and related services.

These principles apply to members who register to use, participate in recruitment postings, or search for jobs on the website itworks.asia.

Recruitment and job search information posted on itworks.asia must comply with all relevant legal regulations and must not fall under any prohibited cases as prescribed by law.

Recruitment posting activities through itworks.asia must be conducted publicly and transparently to ensure the rights and interests of candidates.

All contents of these Regulations must comply with the current legal system of Vietnam. Members using itworks.asia are responsible for understanding their own legal obligations under Vietnamese law and committing to comply with the contents of these Operating Regulations.

• Access address for service users/candidates: www.itworks.asia
• Access address for sellers/service providers/partners (Employers): www.itworks.asia

General Provisions

The website itworks.asia is developed by AnyWork Co., Ltd. under the domain name: itworks.asia

(hereinafter referred to as “the Website”).

General Definitions

Employer

An Employer refers to a trader, organization, or individual who wishes to use itworks.asia to post online recruitment advertisements or company introduction information.

Candidate

A Candidate refers to a trader, organization, or individual who wishes to search for job information posted by employers on itworks.asia. Candidates are required to register an account in order to submit applications online.

Member

• A Member includes both Employers and Candidates.
• Members participating in the website itworks.asia are traders, organizations, or individuals who wish to post recruitment advertisements or search for jobs on the website.
• Members are required to initially declare relevant personal information, be officially approved by the Website Administration, and be authorized to use itworks.asia.
• When registering as a member of itworks.asia, members understand that:
• Members may create a personal account for use.
• Members may post recruitment information in accordance with the published standards and commitments applicable to lawful members on the Website.

The contents of these Regulations comply with the current laws of Vietnam. Members participating in itworks.asia are responsible for understanding their legal obligations under Vietnamese law and committing to comply with the contents of these Operating Regulations.

Transaction Process

1. Process for Employers

To post a recruitment advertisement on the website, employers must complete the following steps in sequence:

Step 1

Employers register an Employer account on itworks.asia.

• Click the “Login/Register” button at the top-right corner of the screen.
• Select “Register”.
• Choose the “Employer” tab and fill in the required information.
• Click “Register Now”.

At the homepage, Employers may:

• Go to Pages → Buy Job Listing Package
• Select the desired package and add it to the cart
• Enter purchaser information
• Click “Place Order”

Alternatively, Employers may directly contact the Company’s sales representatives to sign a Recruitment Posting Package Service Agreement.

After the Website receives the contract/order and confirmation of successful payment transfer via email, the service package will be activated and Employers may begin posting recruitment advertisements.

Step 2: Employers log into their Employer account.

Step 3: Select Job Post / Submit Job → Select the purchased Package → Enter the job information to be posted.

The information Employers are required to provide includes:

• Company introduction
• Job title (Recruitment Title)
• Job description
• Candidate requirements and qualifications
• Company benefits
• Interview process

Step 4 Select “Save & Preview” to complete the recruitment post.

Step 5: The Website Administration reviews the content and activates the post for display on the website.

Employer Information Management

To update Employer information:

• Edit company information and update logo: Profile → Edit Profile
• Manage candidate CVs: Applicants Job
• Manage recruitment posts: My Jobs
• Manage purchased posting packages: Packages
• Manage messages between Candidates and Employers: Messages
• Manage interview schedules: Meetings

2. Candidate Application Process
   • Step 1: Candidates access itworks.asia and select Login/Register at the top-right corner of the screen to register or log into their account.
   • Step 2: After logging in, Candidates may choose suitable jobs on the website and apply by clicking the recruitment title → selecting “Apply” to attach their application documents.

3. Delivery and Transportation Process

• Due to the nature of itworks.asia as a platform allowing Employers and job seekers to post recruitment information and introduce their working capabilities, the Website does not provide physical goods delivery services.
• All services are provided online through the Website system. Recruitment activities are conducted entirely through negotiations between Employers and Candidates via methods such as interviews, examinations, phone calls, and similar forms of communication.

4. Order Confirmation / Cancellation Process

After Employers place an order to purchase recruitment posting packages on the website or directly contact the Sales Department to sign a contract and complete payment, the Website administrator or Sales Department will verify the order and send a confirmation email while activating the service through the Website.

If payment is not completed within 7 days from the order creation date, the order will be automatically canceled by the system.

5. Service Exchange, Return, and Refund Policy
   Service Inspection Policy

As the services provided on the Website are online recruitment services and electronic service packages, customers are responsible for carefully checking:

• Service package information
• Recruitment content
• Service validity period
• Service benefits
• Payment value

before confirming the transaction.

After the system confirms successful payment, the corresponding service will be activated on the customer’s account. Customers are responsible for checking:

• Service activation status
• Number of recruitment postings
• Service package validity period
• Recruitment information content

after the service has been activated on the system.

Service Exchange and Return Policy

Due to the nature of digital services provided online and activated immediately after payment, itworks.asia does not apply exchange or return policies for:

• Activated service packages
• Services that have been partially or fully used
• Recruitment posts already published on the system

In the event of technical issues caused by the system that prevent customers from using paid services, the Website will inspect the issue and provide appropriate solutions on a case-by-case basis.

Refund Policy
Cases Eligible for Refund Consideration

Customers may be considered for refunds in the following cases:

• Successful payment but the system fails to activate the service
• Duplicate payments caused by system errors
• Services cannot be provided due to Website system errors lasting more than 5 days
• Other cases determined to be caused by the Website

The refund rate shall be negotiated and agreed upon by both parties.

Cases Not Eligible for Refund

The Website does not provide refunds in the following situations:

• Customers have partially or fully used the service
• Employers have successfully posted recruitment advertisements on the system
• Recruitment content violates the Website regulations or legal regulations
• Customers change their service usage needs after activation
• Errors caused by customers during service selection or payment information submission
• Refund Processing Procedure

Customers may submit refund support requests through:

• Support email: info@itworks.asia
• Customer support hotline: 0986-800-990
• Contact form on the Website

The request must include:

• Account information
• Order code
• Payment information
• Details of the support request
• Related documents (if any)

After receiving the request, the Website will review and respond within 07 working days.

Refund Method

• If the refund request is approved, the refund will be processed via bank transfer to the account provided by the customer.
• The time required to receive the refund depends on the processing time of the bank or relevant payment intermediary.

6. Complaint and Dispute Resolution Process

In the event of disputes, the Company prioritizes negotiation and mediation between the parties in order to maintain trust in itworks.asia, following the process below:

• Step 1: Members submit complaints via email to: info@itworks.asia
• Step 2: The receiving department of itworks.asia will acknowledge and respond to the complaint within 24 hours. Depending on the nature and severity of the complaint, itworks.asia will provide specific solutions to resolve the dispute within no more than 10 working days.
• Step 3: If the matter exceeds the authority or capability of itworks.asia, the Website Administration will request the parties to bring the case before competent State authorities in accordance with the law.

Members may submit complaints to:

AnyWork Co., Ltd.
164 Le Dinh Ly Street, Thanh Khe Ward, Da Nang City, Vietnam
Tel: 0986-800-990
Email: info@itworks.asia

itworks.asia respects and strictly complies with legal regulations regarding the protection of Candidate rights. Therefore, members posting recruitment information on the Website are required to provide complete, accurate, truthful, and detailed information related to job content. Any fraudulent or deceptive acts are condemned and offenders shall bear full legal responsibility.

All parties, including Candidates and Employers, are responsible for actively cooperating to resolve issues. Employers are responsible for providing documents and evidence related to disputes with Candidates. itworks.asia is responsible for providing relevant information related to Candidates and Employers upon request from either party involved in the dispute.

After disputes are resolved, Candidates and Employers are responsible for notifying the Website Administration of itworks.asia. In cases where disputes arise due to the Employer’s fault, itworks.asia may issue warnings, suspend accounts, or refer the matter to competent legal authorities depending on the severity of the violation. itworks.asia also reserves the right to terminate and remove all recruitment content related to that Employer from the Website.

If disputes cannot be resolved through negotiation between Candidates and Employers, either party has the right to request intervention from competent legal authorities to protect their lawful rights and interests.

Payment Process

Employers search for Candidates through itworks.asia by purchasing recruitment posting packages on the Website (either through online orders or signed contracts) and making payments via bank transfer.

Transaction Security

• The Website Administration applies technical measures to protect information on itworks.asia in order to ensure recruitment transactions are conducted successfully and to minimize potential risks.
• Employer representatives must provide complete information about the recruiting entity, including:
  – Name
  – Address
  – Phone number
  – Email address
• Candidates should directly contact Employers to verify the accuracy of recruitment information posted on itworks.asia.
• In cases where Employers request advance payments before application submission, Candidates should exercise caution, carefully investigate Employer information, and, if possible, visit the recruitment location before making any decision. itworks.asia shall not be responsible for any damages or risks incurred by members who fail to verify relevant job conditions.
• Candidates are strictly prohibited from using any software, tools, or methods to interfere with the system or alter data structures. The dissemination, promotion, or encouragement of activities intended to interfere with, damage, or invade the Website system is strictly prohibited. Any violations will be handled in accordance with these Regulations and applicable laws.
• All transaction information is kept confidential unless disclosure is required by competent legal authorities.
• 
  Customer Personal Information Protection Policy

1. Purpose and Scope of Information Collection

The primary data collected on the Website includes:

For Candidates:

Email address
Username
Candidate profile

For Employers:

Job descriptions

These are mandatory pieces of information that Candidates/Employers must provide when registering to use the Website, allowing the Website Administration to contact and verify registrations in order to protect the rights and interests of Candidates and Employers.

Candidates and Employers are responsible for maintaining the confidentiality and security of all activities conducted under their registered accounts, passwords, and email addresses.

2. Scope of Information Usage

The Website itworks.asia uses member information for the following purposes:

• Publishing job postings for Candidates and recruitment postings for Employers
• Sending notifications to Candidates upon successful application submissions and notifications to Employers when recruitment postings are successfully published
• Preventing account destruction activities or identity fraud involving Candidates or Employers
• Improving the quality of Employers on the Website
• Resolving disputes arising from the use of the Website
• Preventing activities that violate Vietnamese law

Personal information of Candidates and Employers is not used for purposes unrelated to Website operations.

Where required by law, itworks.asia is responsible for cooperating and providing member information upon request from judicial authorities, including prosecutors, courts, and police agencies related to legal violations. Except in such cases, no party has the right to infringe upon members’ personal information.

3. Methods and Tools for Users to Access and Edit Their Personal Data

• Candidates and Employers have the right to review, update, adjust, or delete their personal information by logging into their accounts on www.itworks.asia and using the editing functions to modify or remove personal data.
• Candidates and Employers also have the right to submit complaints regarding unauthorized disclosure of personal information to the Website Administration. Upon receiving such complaints, itworks.asia will verify the information, provide explanations, and guide members on restoring and securing their information.

4. Commitment to Protect Customer Personal Information

• Information of Candidates and Employers on itworks.asia is committed to being kept absolutely confidential in accordance with the Website’s privacy protection policy. The collection and use of information are conducted only with customer consent, except where otherwise required by law.
• itworks.asia uses Secure Sockets Layer (SSL) technology to protect Candidate and Employer information during data transmission by encrypting the information entered by users.
• Candidates and Employers are responsible for protecting themselves against unauthorized access to passwords, especially when using shared computers. Users must ensure they log out of their accounts after using the Website.
• itworks.asia commits not to intentionally disclose, sell, or share Candidate or Employer information for commercial purposes in violation of commitments made with users.

The privacy policy of itworks.asia is available at:

itworks.asia Privacy Policy

• This policy does not include or relate to third-party advertisers or linked websites on itworks.asia. Candidates and Employers should carefully review and distinguish the privacy policies of those websites.
• In the event that the information storage server is attacked by hackers resulting in significant data loss, itworks.asia will promptly notify competent authorities for investigation and inform affected Candidates and Employers.
• The Website Administration requires individuals registering as members to provide complete relevant personal information such as full name, contact address, and email address, and they are responsible for the legal accuracy of such information. The Website Administration shall not be responsible for or resolve any complaints related to member rights if the information provided during registration is found to be inaccurate.

Information Management on the Website

1. Member Regulations

• Members are responsible for maintaining the confidentiality of their accounts, passwords, and all activities conducted under their registered accounts on the Website. Members must promptly notify itworks.asia of any unauthorized use, abuse, security breaches, or unauthorized retention of usernames and passwords by third parties so that appropriate measures can be taken.
• Members must not use itworks.asia for illegal, unreasonable, fraudulent, threatening, unlawful information-gathering, destructive, or harmful purposes, including creating or spreading viruses that may damage the system, configuration, or data transmission of the Website. Members are also prohibited from using the Website for speculation, market manipulation, creating fake orders or fake offers, including activities intended to predict market demand. In the event of violations, members shall bear full legal responsibility for their actions.
• Members may not modify, edit, combine, copy, distribute, disseminate, provide, or create derivative tools from the services or content provided by itworks.asia to any third party without the consent of itworks.asia as stated in these Regulations.
• Members are prohibited from engaging in activities that damage the reputation of itworks.asia in any form, including causing division among members through secondary accounts, third parties, or spreading information harmful to the reputation of itworks.asia.

2. Content Review and Inspection Mechanism by the Website Administration

• For recruitment content, the business support department will closely review job postings to ensure that the content matches the recruitment position and the company’s business field before publication.
• For PR and promotional articles, the marketing department is responsible for content creation and promotion.
• Information published on itworks.asia is official, public information reviewed by the Website editorial team.
• itworks.asia reserves the full right to remove member postings that violate posting regulations. Posts that are inappropriate for a designated category may be deleted or moved to a more suitable category at the discretion of itworks.asia.
• itworks.asia reserves the right to decide whether to retain or remove published content on the Website in accordance with general regulations or agreements made with customers.

Responsibilities in the Event of Technical Errors

• The Website itworks.asia commits to making every effort to ensure the safety and stability of the entire technical system. However, in the event of incidents caused by faults attributable to itworks.asia, the Website will immediately apply measures to protect users’ interests.
• When posting recruitment information on the Website, members are required to strictly follow all provided procedures and instructions.
• If technical issues, software errors, or other objective problems prevent members from using the Website, members should notify the Website Administration via email at: info@itworks.asia
• The Website will attempt to resolve issues as quickly as possible.
• However, the Website Administration shall not be responsible for cases where member notifications fail to reach the Administration due to technical failures, transmission errors, software issues, or other causes not attributable to the Website Administration.

Rights and Responsibilities of the Website Administration of itworks.asia

1. Rights of the Website Administration

• itworks.asia shall grant usage rights to members after they have completed all required procedures and conditions set forth by the Website.
• Where there is sufficient basis to determine that a member has provided inaccurate, misleading, incomplete, unlawful, or culturally inappropriate information, itworks.asia has the right to refuse, suspend, or terminate that member’s access rights.
• itworks.asia may terminate a member’s account and Website usage rights and will provide at least one (01) month prior notice if the member violates Website regulations or engages in activities negatively affecting the Website.
• itworks.asia may consider terminating membership and usage rights if a member fails to log in and exchange information on the Website continuously for six (06) months. To continue using the Website, the member must re-register in accordance with the Website’s procedures.
• itworks.asia may immediately terminate a member’s rights if the Website discovers that the member has declared bankruptcy, been convicted, is serving a sentence, engages in fraudulent or deceptive activities, disrupts the market, causes division among members, or violates Vietnamese law. Upon termination, all certifications and rights granted to the member shall automatically become invalid.
• itworks.asia retains copyright ownership of all content on the Website in accordance with Vietnamese intellectual property laws. All logos, trademarks, and multilingual content belong to itworks.asia. Any unauthorized copying, use, or distribution is strictly prohibited.
• itworks.asia reserves the right to change pricing tables, recruitment posting packages, and payment methods during the contract term with members according to operational needs and conditions, provided that members are notified at least one (01) month in advance.

2. Obligations and Responsibilities of the Website Administration

• itworks.asia is responsible for establishing and implementing mechanisms for inspection and supervision to ensure that recruitment information provided by employers on the Website is accurate and complete in accordance with legal regulations.
• itworks.asia is responsible for developing and maintaining the Website, including tasks such as research, design, procurement of hardware and software, internet connection, and establishing operational policies within permitted conditions and scope. The Website may cooperate with partners to develop tools and utilities supporting Website users and members.
• itworks.asia is responsible for receiving complaints from members regarding disputes between Candidates and Employers. The Website Administration will review such complaints and, depending on the severity, implement appropriate measures to protect member rights.
• itworks.asia will make its best efforts within its capacity and conditions to maintain the stable operation of the Website and remedy incidents such as hardware failures, software errors, internet transmission failures, staffing issues, social disturbances, natural disasters, power outages, decisions of government authorities, or related third-party organizations. However, in cases beyond reasonable control or force majeure events causing damage to members, itworks.asia shall not bear related liability.

Rights and Responsibilities of Members Participating in itworks.asia

1. Rights of Members

• Upon registering and being approved as members of itworks.asia, members are permitted to publish recruitment-related information on the Website.
• Members may use their registered usernames and passwords to log into the system and manage candidate profiles, recruitment profiles, and job content published on itworks.asia.
• Members will be guided by Website staff in using tools and features available on itworks.asia.
• Members have the right to contribute opinions and feedback regarding Website operations. Suggestions may be sent directly by mail, fax, or email to itworks.asia.

2. Obligations of Members

• Members are responsible for maintaining the confidentiality of their usernames, passwords, email accounts, and all Website activities conducted under their accounts.
• Members must promptly notify itworks.asia of any unauthorized use, abuse, or security violations relating to their accounts so that both parties may cooperate in resolving the issue.
• Members commit that all information provided to and published on itworks.asia is accurate.
• Members are solely responsible for the content and images of company information, personal information, and other materials, as well as all communications and interactions with partners on the Website.
• Candidates and Employers are responsible for providing information relating to applications and recruitment content to assist itworks.asia in resolving disputes between Employers and Candidates occurring on the Website.
• Employer members are responsible for compensating Candidates if evidence proves that the Employer is at fault.
• Members agree not to use itworks.asia for illegal, unreasonable, fraudulent, threatening, destructive, or harmful purposes, including spreading viruses, disrupting systems, or manipulating the market through fake orders or offers. Violators shall bear full legal responsibility.
• Members agree not to modify, edit, copy, distribute, disseminate, provide, or create similar tools or services based on itworks.asia without prior consent from the Website.
• Members are prohibited from damaging the reputation of itworks.asia through any means, including causing division among members through secondary accounts, third parties, or spreading harmful information about the Website.

Applicable Terms

These Operating Regulations of itworks.asia officially take effect from the date of issuance together with the accompanying Decision.

itworks.asia reserves the right to amend these Regulations by publishing notices on the Website. Revised Regulations shall take effect from the date of publication. Continued use of the Website after revised Regulations are announced and implemented constitutes acceptance of such revised Regulations by members.

The Operating Regulations may be updated and supplemented continuously without prior notice. Members participating in itworks.asia are responsible for complying with the current applicable Regulations.

Commitment Terms

All members and partners using itworks.asia are deemed to have agreed to comply with these Regulations.

For any inquiries, members may contact:

AnyWork Co., Ltd.
164 Le Dinh Ly Street, Thanh Khe Ward, Da Nang City, Vietnam
Tel / Hotline: 0986-800-990
Email: info@itworks.asia