Đọc Tiếng Việt tại đây

Complaint Handling and Dispute Resolution Mechanism

Website itworks.asia establishes a complaint handling and dispute resolution mechanism to ensure the legitimate rights and interests of users utilizing services on the platform.

1. Principles of Dispute Resolution

    All disputes and complaints arising between parties using the services on the website shall be prioritized for resolution through negotiation and mediation in the spirit of cooperation, goodwill, and mutual respect for the rights and interests of all parties involved.

    2. Scope of Complaint Handling

      The website accepts complaints relating to:

      • Inaccurate recruitment content or recruitment postings showing signs of fraud
      • Violations of users’ legitimate rights and interests
      • Disputes arising during the use of services on the website
      • Complaints related to payments or service transactions
      • Content violating the website operating regulations or applicable laws

      3. Complaint Handling Contact Information

      Users may submit complaints through the following channels:

      • Email: info@itworks.asia
      • Website contact form
      • Customer support hotline: 0986-800-990
      • Or directly at the following address:
        • AnyWork Company Limited
        • 164 Le Dinh Ly Street, Thanh Khe Ward, Da Nang City, Vietnam

      4. Complaint and Dispute Resolution Process

      • Step 1: Complaint Reception

      The website receives complaint information from users through official support channels.

      • Step 2: Information Verification

      The customer support department reviews and verifies the complaint content, collects relevant information and related data.

      • Step 3: Coordination and Resolution

      The website coordinates with relevant parties to discuss, clarify, and provide an appropriate resolution method.

      • Step 4: Response of Resolution Result

      The resolution result will be sent to the complainant via email or other appropriate communication methods.

      5. Processing Time

      • The website shall confirm receipt of complaints within a maximum of 48 working hours from the time the information is received.
      • The time required to resolve a dispute depends on the nature and complexity of the matter; however, the website will make every effort to resolve the matter as quickly as possible.

      6. Cases Beyond Resolution Authority

      In cases where disputes exceed the website’s ability or authority to resolve, the parties may submit the matter to competent state authorities or courts in accordance with the laws of Vietnam.